The Road to Digital Excellence: Société Générale African Business Services Elevates its Digital Ecosystem with Adria B&T
Société Générale African Business Services (SG ABS), a key strategic entity of the Société Générale group dedicated to banking and technology services in Sub-Saharan Africa, has successfully completed a major phase of its digital transformation in partnership with Adria Business & Technology. By deploying Adria B&T’s comprehensive suite of Digital Banking solutions, SG ABS is realizing its vision to establish a benchmark digital experience and propel banking innovation across the West African market.
This collaboration underscores a shared commitment to a customer-centric model, ensuring the bank can deliver accessible, secure, and advanced financial services from retail to corporate banking to meet the rapidly evolving needs of its diverse clientele.
About Société Générale African Business Services
SG ABS is positioned as a strategic partner to the Société Générale group’s subsidiaries in Sub-Saharan Africa. The entity plays a central role in driving banking innovation and supporting local economies by managing the group’s digital and operational transformation in the region. SG ABS offers a wide range of advanced solutions for individuals, businesses, and institutions, covering areas like digital banking, structured finance, payments, and risk management.
The Challenge: Building the Digital Benchmark
In the dynamic and rapidly growing markets of West Africa, SG ABS recognized the need to move beyond incremental upgrades and initiate a full-scale Digital Revolution.
The core challenge was twofold:
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Achieving Operational Excellence: Modernizing the digital infrastructure to achieve scalability and ensure seamless, high-performance banking operations across multiple markets.
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Delivering Next-Gen Unified Experience
Providing a consistent, intuitive, and feature-rich digital experience that could accommodate
every customer journey from simple retail transactions to complex corporate financing all while maintaining the highest standards of security and speed.
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The goal was clear: to become the recognized digital experience leader in the region.
The Adria B&T Solution: An All-in-One Digital Banking Powerhouse
To meet this ambitious vision, SG ABS selected Adria Business & Technology for its proven track record and its All-in-One Digital Banking solution.
Adria B&T provided a comprehensive, modular platform that allowed SG ABS to rapidly accelerate its digital rollout strategy, covering a vast spectrum of services including:
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Customer Onboarding: Implementing Digital Onboarding / E-KYC solutions to streamline the process of entering into a relationship with the bank, making it faster and more accessible.
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Retail & Mobile Banking: Deploying cutting-edge Mobile Banking and Retail Banking solutions to enrich the daily banking experience for individuals.
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Specialized Business Services: Integrating sophisticated solutions for Corporate Banking, Trade Finance, Online Loans, and Strong Authentication to serve the complex needs of institutional clients.
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Ecosystem Innovation: Enabling future growth through
technologies like Open Banking, OCR, Electronic Signature, and Wallet services, setting the foundation for a truly innovative banking ecosystem.
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This unified platform ensures SG ABS can manage all aspects of digital banking from a single system, guaranteeing a coherent, simplified, and future-proof experience for its clients.
The Impact: A New Era of Banking in West Africa
The partnership with Adria B&T delivered immediate and significant results, positioning SG ABS as a leader in digital transformation:
| Key Achievement | Impact & Business Value |
| Accelerated Time-to-Market | The modular platform allowed for the rapid deployment of new products and services, giving SG ABS a competitive edge in a fast-moving market. |
| Seamless Customer Journeys | Streamlining processes like Digital Onboarding/E-KYC dramatically reduced the friction for new customer acquisition, driving significant growth in active digital users. |
| Operational Efficiency | Centralizing all digital services on the All-in-One platform reduced complexity and cost, allowing the bank to focus resources on strategic innovation rather than system maintenance. |
| Market Leadership | By delivering a truly digital-first, omni-channel experience, SG ABS has solidified its position as a trusted partner and a leader in digital financial inclusion across its African network. |
Testimonials
“At Société Générale Africa Business Services, our goal is to revolutionize the banking experience across Sub-Saharan Africa. The MyBusiness program, supported by Adria Business & Technology, has been instrumental in advancing the digitalization of our banking services.
Through the integration of advanced technological solutions, we have not only optimized our internal systems but also enabled our clients to access smoother and more secure banking services.
This strategic partnership is essential to maintaining our leadership in banking innovation and ensuring the continued digital transformation of our infrastructure.”
M. Samid KORAMI
Regional Chief Information Officer (CIO)Société Générale – ABS
“The partnership with Adria Business & Technology has been a key driver in enhancing our digital banking service offering. As Head of Payments, my goal is to ensure that our payment solutions are fast, secure, and easily accessible.
Thanks to the MyBusiness platform, we have significantly optimized banking transactions for our corporate and business clients, providing a more efficient and autonomous experience.
This collaboration with Adria has enabled the implementation of innovative solutions that simplify the banking experience while upholding the highest standards of security and performance.”
M. Youssouf KOMA
Domain Manager – Payments
About Adria Business & Technology
ADRIA Business & Technology is a leader in Digital Banking solutions, with a strong presence in Africa and Europe, and strategic development in the Middle East.
We collaborate with more than 70 banks in 25 countries , offering innovative solutions designed to meet the
constantly evolving needs of the banking sector. Our comprehensive suite covers all aspects of digital transformation, including Retail Banking, Corporate Banking, Digital Onboarding, Mobile Banking, and Open Banking, all delivered through our All-in-One Digital Banking platform.
